Returns & Refunds

SetPlay sells intimate apparel and socks, so hygiene matters. Please read this policy before ordering.

Return window

You may request a return review within 14 days of delivery. To be eligible, the item must be unworn, unused, unwashed, with tags if supplied, and in its original sealed or protective packaging. You will also need your order number or proof of purchase.

Hygiene exclusions

For hygiene reasons, opened, worn, washed, tried-on, or visibly handled underwear, jockstraps, and socks cannot be returned. We also cannot accept returns for gift cards or final sale items where marked.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is defective, damaged, missing, or different from what you ordered, contact us within 7 days of delivery at zaihebian2021@gmail.com. Include your order number and clear photos of the product, packaging, and shipping label so we can review the issue.

How to start a return

Contact us at zaihebian2021@gmail.com before sending anything back. Items sent back without first contacting us may not be accepted. If your return is approved, we will provide instructions for the next step.

Return shipping

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges, customs fees, and import charges are not refundable unless required by law.

Refunds

Once an approved return or supplier claim is reviewed, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you may have a legal right to cancel or return your order within 14 days, subject to applicable exceptions. For hygiene-sealed goods such as underwear and socks, returns may be refused once the item has been unsealed, opened, worn, or tried on after delivery.